How to use the Koala service ?

At Ulysse, our ambition is to offer the best customer experience for booking your plane tickets. We have therefore done everything to ensure that the same is true if you wish to cancel your reservation. Fasten your seat belt, it will go quickly.

If you wish to cancel your reservation, simply follow the following process:

Step 1

Log in to your Ulysse customer area by going to Login

Step 2

In your customer interface, select your reservation to cancel then click on the “Cancel my reservation” button

We will then show you the refundable amount for that trip.

Step 3

Read the instructions on the form carefully, then if you are sure to get started with the cancellation, all you have to do is provide your bank details.

If you do not have an IBAN account, contact us at by providing us with your bank details. You will not need to complete the rest of the form, we will take care of it for you.

Please note: All cancellations are final, you cannot go the other way.

Once your bank details have been transmitted, you have nothing more to do! No proof not found to send us, no additional forms to fill out, we will send the contact details to our partner Koala who will reimburse you.

Wait patiently then a week maximum, the time for your bank to process the transfer then you will be able to benefit from your refund!

With Ulysse, it's now as easy to cancel plane tickets as it is to buy them.

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