I can no longer travel, how do I cancel my reservation?

We're very sorry that you have to cancel your trip! 

Flights booked on Ulysse are mostly non-cancellable and non-refundable.

If you can no longer travel, and you wish to cancel your reservation and obtain a refund, this is only possible if you are covered by insurance and meet all the specific criteria required.

We invite you to contact the latter and get back to us via our address support@ulysse.travel.

If you are not covered by insurance, or if the reason for your cancellation is not accepted, you can still benefit, in most cases, from the reimbursement of airport taxes (about 5% of the amount of your plane ticket). We invite you to contact us so that we can help you with your procedures. Please be aware that any procedure is very long, and that it usually takes several months to obtain a refund, even a partial one.

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